FAQs From St Ives Households

You approve a fixed price before we start, so payment on the day is just settling what you already agreed to. The price we quote is the price you pay. No exceptions.

A $0 Call Out Fee applies whether the job's quick or drags on into the evening. What you pay for is the agreed repair, nothing else.

No hidden loading for calling after hours. What you approve on the day holds regardless of what time the phone rang.

Not after you've approved it. Should we uncover extra work along the way, we pause and walk you through it first, and nothing further happens without your yes.

It comes down to where the blockage sits. Pipework on your side of the boundary is your responsibility to fix, while a fault in the shared main falls to the water authority. Send us out and we'll pinpoint exactly which side of that line it's on.

If a drain's blocked, stop sending more water down it until we're there. For a burst or leaking pipe, the water meter at the front of the property has a shutoff you can use straight away. If you can smell gas, get everyone outside, leave switches alone, and ring us once you're clear of the house.

Of course. NSW Plumbing Licence #275278C is shown before any work begins, and gas jobs are only ever handled by a tradesperson appropriately licensed for that work.

Yes, on every job. That licensing and cover extends across houses, units and strata buildings throughout St Ives.

Yes, including the middle of the night and public holidays. Whoever picks up is a licensed plumber, not an answering machine, because a real person answers day or night.

You'll talk through the problem with a licensed plumber over the phone first, then we get someone dispatched to you. Once they're on-site, you approve the cost before any tools come out.

Think burst pipes, an overflowing toilet, no hot water through a cold snap, or anything with a whiff of gas about it, basically anything actively harming the house or unsafe to sit with. Not sure either way? Ring anyway and we'll give you a straight answer.

Genuine emergencies jump the queue and we aim to be on-site fast. Call and we'll talk you through realistic timing for St Ives that day, rather than a figure that sounds good on a website.

Yes, and it's one of the most common calls we get here. The suburb's big blocks and heavy bushland tree cover mean roots regularly find their way into older clay sewer lines and choke the flow from the inside.

St Ives sits on a shale-capped ridge with gullies running down toward the bushland, so a heavy summer storm sends a lot of run-off across sloping yards fast. Older stormwater lines can surcharge and back up when that catchment run-off outpaces them.

We do. Detached houses on large blocks make up most of the suburb, but the pocket of units and townhouses around the local shopping centre gets the same fixed-price treatment as any house call.

A lot of the suburb's post-war and mid-century houses still run their original earthenware clay drainage, decades on. That older pipework cracks and leaks with age, which is why ageing hot water systems and old drain lines are such regular callouts here.